As part of providing a professional, safe and efficient service, there is certain information that we record. This includes details of drugs and appliances dispensed against NHS prescriptions as well as significant advice given, and referrals made to other health professionals and any other relevant information.
Information recorded may include:

• basic details about you, such as address, date of birth, next of kin.
• records of medicines you have been prescribed by your doctor or another qualified prescriber, and which have been supplied by this pharmacy.
• details of medicines purchased from the pharmacy without a prescription (“over the counter medicines”).
• other details and notes about your health and medical treatment.
• information relevant to your continued care from other people who care for you and know you well, such as other health professionals and relatives.
• any other services we provide to you, for example, a flu or COVID-19 vaccination.
• your email and phone numbers to provide other pharmacy services, such as our prescription collection service.

We process your personal data, which includes information from your prescriptions and any other pharmacy and health care services we provide to you (including new medicines service reviews, flu vaccinations, stop smoking services etc.) for the purposes of:

• your care – providing pharmacy services and care to you and, as appropriate, sharing your information with your GP and others in the wider NHS.
• provision of online services – by using our online services, you consent to our website storing cookies on your device – for the essential functioning of our website, and for usage statistics and analytics. (See Cookie Policy). If you have opted-in to marketing emails, we will use the contact information provided to share updates and promotions from Wellway and Central Pharmacies.
• our payments – sharing your information with the NHS Business Services Authority, others in the wider NHS, and sometimes Local Authorities, and only limited information to those external to the NHS who negotiate and check the accuracy of our payments.
• management – sharing only limited information with the NHS Business Services Authority and others in the wider NHS, and sometimes Local Authorities; as well as those external to the NHS who ensure we maintain appropriate professional and service standards and that your declarations and ours are accurate.

We hold your information for as long as advised by the NHS.
We process your personal data in the performance of a task in the public interest for the provision of healthcare and treatment. Our Superintendent Pharmacists are responsible for the confidentiality of your information.

You have the right to confidentiality under the General Data Protection Regulation, the Data Protection Act 2018 and the common law duty of confidence. We also comply with the NHS Code of Practice on Confidential Information and pharmacists have a requirement under their professional standards to keep records about you confidential, secure and accurate.
All of our staff contracts of employment contain a requirement to keep patient information confidential.
You may choose to opt out of the NHS using your data for planning and research purposes – please ask for details.
Our guiding principle is that we process your records in strict confidence.

We hold your information for as long as advised by the NHS. You have a right to a copy of the information we hold about you, generally without charge. You may seek to correct any inaccurate information. Please contact our data protection officers (outlined below) to exercise this right.

We process your personal data in the performance of a task in the public interest for the provision of healthcare and treatment and the management of healthcare systems. Our Superintendent Pharmacists are responsible for the confidentiality of your information.

You may object to us holding your information. You may also lodge a complaint with the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. Please ask us if you would like further information.